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What is the cost of Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The price of the 7391X exam is $125 USD.
- Format: Multiple choices, multiple answers
- Passing Score: 70%
- Length of Examination: 90 minutes
- Number of Questions: 40
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
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Avaya 7392X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Media Server & Announcements | 15% | - Avaya Aura Media Server setup - Music-on-hold configuration - Announcement management and verification |
| Topic 2: Administration, Integration & Troubleshooting | 25% | - System administration and maintenance - Monitoring, reporting, and fault resolution - Integration with other Avaya Aura components |
| Topic 3: System Architecture & Overview | 15% | - Deployment models and system components - Communication Manager licensing and feature activation - Avaya Aura Call Center Elite architecture |
| Topic 4: Dial Plan & Call Routing | 20% | - Network routing and multi-site call handling - Hunt groups, agent login, and call distribution - VDN configuration and override settings |
| Topic 5: Call Vectors & Variable Vectors | 25% | - Basic call vector design and configuration - Testing and troubleshooting vector flows - Advanced vector variables and commands |
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