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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22211
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Avaya Aura 3316x Certification Exam confirms the capacity to introduce, plan, upload, customize, test and implement Avaya Communication Server 1000 troubleshooting. The Avaya Aura 3316x provides a full set of modular solutions for complex contact center environments that provide their clients with complexity and distinction in the care they give. Call Center Manager or Specialist who usually retain or carry on this credential after the completion of this certification should expect the same job position. Avaya Workforce Management involves Communication Recording, Quality Monitoring, Speech Analytics and Consumer Feedback to capture and analyze customer opinions and engagement, to improve the efficiency of contact centers and to optimize the customer's service processes. The fundamental principle of the approach is to provide the organisation with actionable intelligence through capturing, processing and forwarding information to stakeholders and decision-makers.
Avaya 3316X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Support | 15% | - Log analysis and resolution - Recording and playback problems - Common installation and configuration issues |
| Topic 2: System Architecture and Overview | 20% | - Avaya Contact Recording components - Avaya Quality Monitoring architecture - Integration with Avaya Contact Center solutions |
| Topic 3: Maintenance and Operations | 15% | - Backup and restore procedures - System updates and upgrades - Performance monitoring and reporting |
| Topic 4: Installation and Deployment | 25% | - Licensing and activation - Installation procedures - Server and software prerequisites |
| Topic 5: Configuration and Administration | 25% | - User and role management - Recording policies and rules - Database and storage configuration - Quality monitoring settings |





