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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - System setup, user and extension configuration - Licensing and feature activation |
| Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - Small Community Network (SCN) design - IP Office platform selection and sizing |
| IP Office Hardware & Components | 15% | - Control units and expansion modules - Power options and hardware compatibility - Interface cards and endpoint support |
| Infrastructure Data Gathering | 15% | - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements - Data network assessment and integration needs |
| Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Common issue resolution - Performance verification |
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications - VoiceMail Pro and auto attendant - Meet-me conferencing and CCR reporting |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)
- A. Telnet session to the IP Office
- B. SSH session to the IP Office address
- C. Web session to the IP Office address
- D. System Status Application
Correct Answer: C,D 🗳️
A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
- A. Replace hardware outside warranty.
- B. Duplicate the issue and obtain traces.
- C. Upgrade or downgrade the IP Office core software to fix the issue.
- D. Research possible causes and implement a solution
- E. Test and document the results of the implemented solution.
Correct Answer: B,D,E 🗳️
Which IP office application can be installed on the same server as CCR?
- A. IP Office Administration Suite
- B. IP Office Voicemail Pro up to 16 voicemail ports
- C. one-X Portal
- D. IP Office Voicemail Pro up to 20 voicemail ports
Correct Answer: B 🗳️
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. ACD to distributed Hunt Groups and one-X Portal Call Accounting
- B. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
- C. ICR with account codes and CDR-enabled for billing.
- D. ACD via VM Pro Campaign Manager and a campaign database
Correct Answer: C 🗳️
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
- B. Add the Client CLI information to the Incoming Call Route.
- C. Enable CLI tracking
- D. Add the ClI information to the Account Code.
Correct Answer: D 🗳️
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