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Avaya Workforce Optimization Select Implementation and Support 7765X Exam
Avaya Workforce Optimization Select Implementation and Support 7765X Exam validates the Candidate ability to install, configure, initial administration, and basic maintenance of Avaya Workforce Optimization Select.
Avaya 7765X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Implementation | 25% | - Integration with Avaya Aura Contact Center and Communication Manager - Initial setup and connectivity - Software installation and configuration |
| Topic 2: System Administration and Configuration | 20% | - Recording, Quality Management, and WFM module configuration - Post-installation verification and validation - User management and security settings |
| Topic 3: WFO Select Architecture and Requirements | 20% | - Server and software prerequisites - System components and modules - Network and infrastructure requirements |
| Topic 4: Maintenance and Troubleshooting | 15% | - Backup and recovery procedures - Log analysis and performance monitoring - Diagnostics and issue resolution |
| Topic 5: Planning and Pre-Configuration | 20% | - Design specification review - Deployment planning - High availability and redundancy planning |
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