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ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Concepts of service and value - Key principles and terminology of ITIL |
| Topic 2: ITIL Service Lifecycle | - Service Transition - Continual Service Improvement (CSI) - Service Operation - Service Strategy - Service Design |
| Topic 3: ITIL Roles, Functions, and Responsibilities | - Service Owner and Process Owner roles - Organizational roles in service delivery |
| Topic 4: Key ITIL Processes and Functions | - Change Management - Configuration and Asset Management - Incident and Problem Management - Service Desk function |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
Which of the following is a sub-process of Capacity Management?
- A. Capability Capacity Management
- B. Process Capacity Management
- C. Technology Capacity Management
- D. Component Capacity Management
Correct Answer: D 🗳️
Which process is responsible for recording relationships between service components?
- A. Service Portfolio Management
- B. Incident Management
- C. Service Asset and Configuration Management
- D. Service Level Management
Correct Answer: B 🗳️
Availability Management is responsible for availability of:
- A. Components and Business Processes
- B. Services, Components and Business Processes
- C. Services and Business Processes
- D. Services and Components
Correct Answer: D 🗳️
Which of the following statements BEST describes a Definitive Media Library (DML)?
- A. A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
- B. A secure library where definitive authorised versions of all software and back-ups are stored and protected
- C. A database that contains definitions of all media Configuration Items (CIs)
- D. A secure location where definitive hardware spares are held
Correct Answer: A 🗳️
When should tests for a new service be designed?
- A. Before the service is designed
- B. At the same time as the service is designed
- C. After the service has been designed, before the service is handed over to Service Transition
- D. As part of Service Transition
Correct Answer: B 🗳️
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