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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A) Use Products and Product Families.
B) Use Orders and Order Products.
C) Use Work Orders and define a hierarchy.
D) Use Assets and define a hierarchy.

2. Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

A) Remove the match territory work rule
B) Deselect workinglocation primary on the working territories work rule
C) Select working location enable primary on the working territories work rule
D) Includes the match territory work rule

3. Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?

A) Assign a Preferred status Resource Preference to the Account.
B) Designate a Skill-based resource to the Work Order.
C) Include the Required Resource work type in Scheduling Policies.
D) Configure an account preference on the Service Resource record.

4. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A) Enable and customize the View Asset Hierarchy action.
B) Create custom reports and reference the Parent Asset and Root Asset fields.
C) Usethe Assets without Products report.
D) Use standard reports and reference the Parent Asset and Root Asset fields.

5. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Work Order Line Item for each site visit.
B) Create a new Child Work Order for each site visit.
C) Create a new Product Consumed for each site visit.
D) Create a new Service Appointment for each site visit.

Solutions: