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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statements are true about HP Services for Business Customers? (Select two.)

A) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
B) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
C) The Data Protection service can be configured in accordance with the customer's regulatory requirements
D) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.

2. What is an effect of adding services to hardware deals?

A) services selling has little effect on hardware deals
B) easier repeat sales
C) increases complexity of the offer
D) decreases profit

3. Which statement is true about Service Lines?

A) R4 Commercial support is only available to Small and Medium Business (SMB).
B) MG support covers all business levels for Printing Systems.
C) The MG computer support line is available for consumers
D) All Printer Services lines are available for consumers who buy contractual services

4. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Preventative Maintenance Kit Replacement
B) Accidental Damage Protection
C) Toner and Rollers Uptime Kit Replacement
D) Quick Page Service

5. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)

A) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
B) Partners will benefit from extra discounts by buying hardware from HP
C) Partners can start accumulating rebates on sales from day one on new or already sold hardware
D) HP can dispatch partners to resolve server related issues on already sold hardware

Solutions: