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Certification Path
The Avaya Workforce Optimization Select Implementation and Support certification path includes only one 7765X certification exam.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21403
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How much 7765X Exam Cost
The price of the 7765X exam is $125 USD.
Avaya 7765X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration and Configuration | 20% | - Post-installation verification and validation - User management and security settings - Recording, Quality Management, and WFM module configuration |
| Topic 2: Planning and Pre-Configuration | 20% | - Design specification review - Deployment planning - High availability and redundancy planning |
| Topic 3: Installation and Implementation | 25% | - Software installation and configuration - Integration with Avaya Aura Contact Center and Communication Manager - Initial setup and connectivity |
| Topic 4: Maintenance and Troubleshooting | 15% | - Diagnostics and issue resolution - Backup and recovery procedures - Log analysis and performance monitoring |
| Topic 5: WFO Select Architecture and Requirements | 20% | - Network and infrastructure requirements - System components and modules - Server and software prerequisites |
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