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Salesforce Certified Slack Consultant Sample Questions:

1. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Update both user emails to match the email used for SSO.
B) Deactivate one of the accounts to remove the conflict.
C) Make this user a multi-channel guest.
D) Change one of the usernames so they are not duplicated.

2. Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?

A) Track usage of apps and document the business owner for each app.
B) Enable employees on how to use and request apps.
C) Establish an app approval process.
D) Perform a one-time audit of existing apps and processes.
E) Install and pre-approve a list of apps.

3. Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?

A) Product owner
B) Executive sponsor
C) Communications lead
D) Slack admin

4. You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

A) Target audience, objective and delivery method
B) Target audience, channel setup recommendations and delivery method
C) Objective, channel setup recommendations and target audience
D) Objective, channel setup recommendations and delivery method

5. In one of your proposed grid design options for a client, you include a social workspace for employees to build culture and to connect on special interests and hobbies.
Which workspace access type should you recommend?

A) Invite Only
B) Hidden
C) By Request
D) Open

Solutions: