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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product Portfolio and Compatibility | 25% | - Maintenance Kits and Accessories - Matching Supplies to Printer Models - Paper and Specialty Media - Ink Cartridges and Toner Cartridges |
| Topic 2: Customer Needs and Sales Strategy | 25% | - Value Proposition and Cost-per-Page Analysis - Identifying Customer Printing Requirements - Demonstrating Quality, Reliability and Security |
| Topic 3: Handling Objections and Competitive Positioning | 15% | - Countering Third-Party Supply Claims - Warranty and Legal Considerations - Addressing Cost Concerns |
| Topic 4: Solutions, Services and Business Growth | 15% | - Building Long-Term Customer Relationships - HP Instant Ink and Subscription Models - Supplies Lifecycle Management |
| Topic 5: HP Imaging and Printing Supplies Overview | 20% | - Supply Technology and Innovation - HP Original vs. Non-HP Supplies - Environmental and Sustainability Benefits |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. Where is the security label on a laser cartridge?
A) Only on the top
B) Always on the tear strip
C) Only on the bottom
D) Randomly placed on the packaging
2. What is the key driver for supplies sales?
A) Response to the competition
B) Price drop
C) Need
D) End of life
3. Which term or phrase is synonymous with value for money?
A) Low purchase price
B) Good margin
C) Warranty
D) Excellent reliability and superior print quality
4. What is the hardest working part of an HP Inkjet printer?
A) Ink
B) Media
C) Paper output tray
D) Print head
5. Which technology does HP use with most of its inkjet printers?
A) HP Thermal Inkjet technology
B) HP Piezo Inkjet technology
C) HP Bulbjet technology
D) HP Liquid crystal technology
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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