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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A) MySalesGuide
B) HP Care Pack Central
C) HP Cirrus
D) HP Attach Widget

2. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, pick and return change
B) Onsite repair
C) Offsite repair, offsite return
D) Accidental damage protection

3. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Standard Contractual Services
B) HP Onsite Repair
C) HP Defective Media Retention
D) HP Care Pack Services

4. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Care Pack Services

5. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
B) HP Custom Contractual Services are linked to one hardware serial number.
C) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.

Solutions: