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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP PPS Portfolio Overview | - Positioning of HP PPS within enterprise and SMB markets - Overview of HP Personal Systems and Printing solutions |
| Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
| HP ServiceOne Services Framework | - Support, maintenance, and managed services concepts - Service lifecycle value proposition |
| Selling HP PPS Service Value | - Customer pain points and value-based selling approach - Solution bundling with hardware and services |
| Service Positioning and Competitive Differentiation | - HP service differentiation in printing and PC ecosystems - Competitive landscape overview |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?
A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Care Pack Services
2. How should you counter the following objection?
"I can repair my devices myself."
A) HP Services ensure that your equipment stays up and running.
B) HP standard warranty offers limited support for a short time period.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP Services give you predictability and greater control of TCO.
3. How should you counter the following objection?
"The standard warranty is sufficient."
A) HP Care Packs allow you to choose from various options that best suit your needs.
B) HP Care Packs expedite repairs to reduce downtime.
C) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
D) HP Care Packs give you predictability and greater control on TCO.
4. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
A) Upon expiration of a service engagement
B) Any time during the hardware lifecycle
C) Prior to the HW purchase
D) At the time of the HW purchase
5. Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)
A) Cost savings
B) Security
C) Protection
D) Simplification
E) Trusted vendor
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A,C,D |





