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Avaya 78950X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center Select Implementation and Maintenance Exam |
| Exam Number: | 78950X |
| Exam Format: | Multiple Response, Multiple Choice |
| Real Exam Qty: | 65-70 |
| Certificate Validity Period: | Typically 2 years (varies by Avaya certification policy) |
| Exam Duration: | 120 minutes |
| Related Certifications: | Avaya Contact Center Select Certification |
| Exam Price: | USD 125 (approx.) |
| Available Languages: | English |
| Passing Score: | 80% |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based exam (online or testing center) |
| Pre Condition: | Recommended experience with Avaya Contact Center Select administration and IP Office integration knowledge |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 78950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Database Management | - Historical reporting structure - Data aggregation intervals (daily, weekly, monthly) |
| Topic 2: Integration and Connectivity | - IP Office SIP and CTI integration - Security and TLS configuration - Avaya Aura Media Server integration |
| Topic 3: Maintenance and Troubleshooting | - Fault isolation and log analysis - High availability and business continuity - System monitoring and diagnostics tools |
| Topic 4: Installation and Deployment | - Software and appliance deployment methods - System prerequisites and environment preparation - WebLM and licensing configuration |
| Topic 5: Configuration and Administration | - ACCS configuration components and tools - User and agent provisioning - Outbound campaign configuration |
| Topic 6: ACCS Architecture and Solution Overview | - Deployment models and scalability options - IP Office and ACCS integration fundamentals - Avaya Contact Center Select components and architecture |
Avaya 78950X Exam: Frequently Asked Questions
The Avaya Contact Center Select Implementation and Maintenance exam is the official Avaya test registered under exam code 78950X. Passing it earns you the Avaya Contact Center Select Certification certification, a credential at the Professional level. It is also linked to the related certification: Avaya Contact Center Select Certification. Avaya exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Avaya Contact Center Select Implementation and Maintenance exam includes 65-70 questions to be completed within 120 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Avaya Contact Center Select Implementation and Maintenance exam you need 80%, and the official registration fee is USD 125 (approx.). A retake is not discounted: a failed attempt means paying the full USD 125 (approx.) again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
Recommended experience with Avaya Contact Center Select administration and IP Office integration knowledge
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Avaya Contact Center Select Implementation and Maintenance exam goes through the official channels below.
As for the delivery format, the exam is taken Computer-based exam (online or testing center).
Avaya points candidates toward the following training options for Avaya Contact Center Select Implementation and Maintenance.
Course work builds the foundation; question practice makes it stick. The 65 practice questions in the ActualCollection 78950X package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Avaya Contact Center Select Implementation and Maintenance material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Avaya Contact Center Select Implementation and Maintenance exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Avaya Contact Center Select Implementation and Maintenance syllabus is organized into 6 domains. Key areas include ACCS Architecture and Solution Overview, Installation and Deployment, and Integration and Connectivity. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Avaya Contact Center Select Implementation and Maintenance Sample Questions:
Which statement about the Orchestration Designer Treatment block is true?
- A. It is used to connect the caller to voice mail.
- B. It is used to play re-assurance messages to the caller.
- C. It is used to play music to the caller.
- D. It is used to offer the caller a selection prompt.
Correct Answer: A 🗳️
Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)
- A. IP Office Web Manager
- B. IP Office System Monitor Tool
- C. ACCS SGM Management Client
- D. IP Office System Status Application
- E. Window Event Viewer
Correct Answer: A,B,E 🗳️
A call variable is useful because of which two characteristics? (Choose two.)
- A. Only call variables of type Integer can be used as wild variables.
- B. They can be changed from call variable to global variable during a call session.
- C. Their values can be changed during a call session to serve as a collector for caller entered information.
- D. They can be assigned a range of values when they are created in the variable editor.
Correct Answer: C,D 🗳️
Which statement about the value of a global variable Is true?
- A. It can be changed during a call using the assign command in a script.
- B. It can only be changed by deleting and re-entering it.
- C. It can only be changed in the variable editor.
- D. It can be changed during a call if It is flagged as a wild variable.
Correct Answer: B 🗳️
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)
- A. You can schedule on a frequency of a specific date.
- B. You can schedule multiple applications for backup in a single scheduling task.
- C. The backup folder contains backup files for each application you select.
- D. Regularly occurring backups create a new backup folder for the previous backup.
- E. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
Correct Answer: A,C,E 🗳️






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