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Avaya 6207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Architecture and Licensing | 20% | - Avaya Aura Contact Recording (ACR) architecture and components - Avaya Aura Quality Monitoring (AQM) architecture and components - Deployment models and supported environments - Licensing models and requirements |
| Topic 2: Maintenance, Troubleshooting & Security | 10% | - System backup and restore procedures - Security, compliance and access management - Performance monitoring and log analysis - Common issues and resolution methods |
| Topic 3: Contact Recording Configuration | 25% | - Recording policies and rule configuration - Call capture methods and protocols - Replay, retrieval and access controls - Storage management and retention policies |
| Topic 4: Quality Monitoring Configuration | 20% | - Workflow and evaluation process configuration - Agent and supervisor role setup - Evaluation forms, scoring and calibration - Reporting and dashboard setup |
| Topic 5: Installation and Initial Configuration | 25% | - Integration with Avaya Aura Communication Manager - Hardware and software prerequisites - Server installation and database setup - Initial system configuration and setup |
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