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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Call Management System Fundamentals | - CMS Configuration
|
| Call Routing and Vectoring | - Routing Configuration
|
| Maintenance and Troubleshooting | - System Support
|
| Reporting and Performance Management | - Monitoring Operations
|
| Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Contact Center Implementation | - Deployment and Configuration
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
- A. Skill
- B. Split
- C. Vector
- D. Agent
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?
- A. BCMS records the call at the start of the call, and CMS records the call at the end.
- B. CMS records the call at the start of the call, and BCMS records the calf at the end
- C. BCMS holds data longer than CMS
- D. BCMS will not collect data if the link to the CMS is down.
Correct Answer: A 🗳️
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
- A. SER MGT Port
- B. XVR-300XB port
- C. NET MGT Port
- D. NET 1Port
Correct Answer: A 🗳️
Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)
- A. Reserve Agent
- B. Predicted Wait Time
- C. Service Objective
- D. Vector queuing priority
Correct Answer: A,B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
- A. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
- B. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
- C. From the CMS menu. Maintenance Connection Status shows a link operational.
- D. The /cms/install/logdir/admin. log shows a link is operational.
- E. The arrow an the CMS menu is up
Correct Answer: C,D,E 🗳️
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