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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 20% | - Monitoring tools and logs - Diagnosis and resolution of common issues - Software updates and patching - Backup and restore procedures |
| Installation | 20% | - High availability configuration - Database installation and setup - System requirements for AEP and POM - Installation procedures for AEP and POM |
| Administration | 15% | - Call flow management - User account and access management - Reporting and scheduling |
| Architecture and Licensing | 20% | - AEP solution architecture and components - POM components and features - Deployment models and zones - Licensing requirements for AEP and POM |
| Configuration | 25% | - Voice, email, SMS, and speech server integration - Experience Portal Manager (EPM) setup - POM campaign creation and rules - Media Processing Platform (MPP) configuration |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
- A. Avaya Aura Session Manager
- B. Avaya Aura Experience Portal
- C. Intelligent Customer Routing
- D. Avaya Aura Communication Manager
Correct Answer: D 🗳️
You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?
- A. Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
- B. Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
- C. Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
- D. Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
Correct Answer: B 🗳️
What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)
- A. Media Processing Server (MPS)
- B. Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
- C. Avaya Media Servers (AMS)
- D. Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
- E. Application servers (AS)
Correct Answer: B,D,E 🗳️
Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
- A. Sybase 12.5 or higher
- B. MS SQL Server 2000
- C. Oracle 0.0 or higher Id
- D. Postgres 8.2.3 or higher
- E. Informix 9.21.UC4
Correct Answer: C,D 🗳️
You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)
- A. Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
- B. 64 bit operating systems are approved for hosting AAEP servers.
- C. Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0servers.
- D. Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP
6.0 servers. - E. Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
Correct Answer: B,C 🗳️
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