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HP HP2-N49 Exam Syllabus Topics:

HP Selling HP Business Service Management Solutions Sample Questions:

1. Which HP Operations Bridge capability is defined as a "dynamic service model that allows you to map dependencies and relationships in real time"?

A) model driven operations
B) dashboard consolidation
C) connecting multiple event management teams
D) model driven development and operations

2. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Highlighting the customers' ITIL Service Management issues.
B) Identifying competitors who are engaging with the customers.
C) Identifying the customers' pain points and their associated compelling events or manifestations.
D) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.

3. According to an independent study by Gartner Research relating to the market drivers for an Operations Bridge solution, what percentage of the IT budget will most organizations typically spend on operating costs for their data center?

A) Approximately 25 percent
B) Less than 15 percent
C) Approximately 50 percent
D) Approximately 75 percent

4. Which capabilities and benefits are related to an IT Network Operations Center's efficiency and success? (Select three.)

A) performance monitoring
B) storage space optimization
C) network fault detection and triage
D) application quality assurance
E) availability monitoring
F) data usage and backup

5. With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?

A) director of applications monitoring
B) director of service management
C) director of performance testing
D) director of mobile applications

Solutions: