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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Next Business Day onsite + Labeling and Tagging
B) Installation services + Labeling and Tagging + Data and Device Security
C) Deinstallation + Image load + Installation services
D) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security

2. Which statement is true about the current market trends?

A) Onsite workplaces are becoming obsolete.
B) IT wants greater flexibility to purchase the latest technologies.
C) The workforce has increasing expectations for productivity.
D) Professional and personal lives are becoming more separate.

3. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) extend with a standard or custom service contract
B) extend with Post-Warranty Care Pack
C) protect new hardware with different HP Services
D) propose Accidental Damage Protection

4. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They can be enhanced by adding remote support for minimal additional cost.
B) They automatically come with the Image and Application service.
C) They help minimize the impact of downtime on the business.
D) They cover repairs due to spills, drops, or electrical surges.
E) They enable IT resources to focus more on the value-added business tasks.

Solutions: