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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Portfolio | 30% | - HP specialty media and paper - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges - Comparison with non-HP supplies |
| Topic 2: HP Supplies Sales Cycle & Value Proposition | 30% | - Hidden costs of non-genuine supplies - Identifying customer needs and pain points - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits |
| Topic 3: HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - HP Instant Ink and subscription services - Sustainability and environmental impact - HP Planet Partners recycling program |
| Topic 4: Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
HP Selling HP Supplies 2020 Sample Questions:
1. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
A) studies and briefs
B) user testimonials
C) Informed decisions
D) low-cost replacements
E) warranty Information
2. What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
A) The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
B) The toner uses a smaller ink particle for longer printhead life.
C) The toner's print gauge capabilities send alerts when the toner is low.
D) The toner produces high-quality prints even in extreme temperature and humidity conditions.
3. Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?
A) HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.
B) HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
C) HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
D) When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
4. How can the use or non-HP cartridges be harmful to printers? (Select two.)
A) Using non-HP cartridges can shorten the life of the printer.
B) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
C) Using non-HP cartridges generates excess heat that can damage printer parts.
D) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
E) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A,D |





